I have had very terrible experience with this serenataflowers company today (21.12.2016) as I was expecting a little more effort to ensure that customer expectaions are met at highest possible level! I am so much disappointed how my kind requests were dealt with ignorance, and tatally unprofessional as every time someone was replying me with automated robotic responses! I was begging customer service agents numerous times to ensure my flowers are delivered on time as it was important occassion and unfortunately It didnt happen!  The only reason I chose this company was positive customer feedback! I thought these people would deliver excellent service!!! I was so wrong! It was embarassing 5/6 hours of me trying to get hold of simple request! Eventhough after an epic failure of flowers delivery,  I requested to rearrange delivery for the next day and  I was given pathetic robotic/automated responses! I was told by someone called Katie Upton that PARCEL will be left with neighbours or outside of building somewhere safe?! You must be freaking joking!!! Common, are you people delivering flowers or POTATOES??? Really, Parcel will be left outside somewhere overnight?! That is totally unacceptable!!! Dont you people should have a little bit of common sense telling you that it is a different type of bussiness where flowers are given as a surprise gift! Calling card will be left, really?? Do you really want us to tell our oved ones that " hey love, do you mind to pop in to neighboirs to pick up your flowers?!" It was greatest disappointment just before the christmas!!! Thank you very much Customer service team of "FaithJ", Franceska, Katie Upton for Ruining such a great day meant to be occassion!!! You truly failed with your mission of delivering customer service!!! Shame on you! I do really hope that this message finds right member of management and will be looked into to avoid such a great disappointing experience going forward if you looking forward to keep your customers within. Guess what happened when I tried to leave feedback on their facebook - they have blocked me! That is greatest way of dealing with customer requests! Way to go! It seems that there is no really looking into quality control within business! I do suggest make a wise choice and don not waste your money with serenataflowers Order number: 2271 63623.