I placed an order for my daughter's birthday for delivery yesterday. I was texted to say the flowers had been delivered , but none had arrived at my daughter's! It transpired that the delivery was made to another house. After a couple of texts, Serenata offered to redeliver the order the next day which I agreed to. However, no flowers have arrived today and when I try to track my order it says it has been delivered Arrrgh!!! No texts have been sent to me to inform me of the order's progress and I don't seem to be able to get in touch with Serenata. I shall not be using this site again and I urge other potential clients to look elsewhere. I now am faced with a struggle to get any response to get flowers or a refund!! In such a competitive market, Serenata cannot afford to offer this poor service. 0 out of 10 from me????