"An experience in flowers" it certainly was! Complete joke I would highly recommend you DO NOT USE THIS COMPANY!!! Twice they have let me down, both on Valentine's days. The first encounter in 2015 I ordered roses for Valentine's day and placed the order well in advance in JANUARY for guaranteed delivery! The day came when they were to be delivered, I waited until the allotted time for them to turn up but they did not. I then waited an hour before contacting them. They assured me the flowers were out for delivery. So I waited, and waited, three hours after I contacted them I got in touch again. They again ASSURED me that they were still out for delivery, even though I had paid for a guaranteed before noon time slot. It got to the point I stayed until 19:30 after work ON VALENTINES DAY to receive a message from them saying that there was some confusion and they hadn't been put on the van. WHAT AN ABSOLUTE JOKE!!!!! That left me in a stressful situation struggling to find somewhere that still had roses left. I was given a full refund but that did little to alleviate a extremely stress filled day. The second encounter was YESTERDAY!! I decided to give them a second chance, lightening doesn't strike the same place twice right .... I again ordered some roses for guaranteed before noon delivery back in JANUARY! This time they DID arrive on the specified day, however the flowers themselves looked absolutely disgusting! Flowers posted always look wilted and dry because they are dehydrated and need water after the journey but these turned up basically already dying. These were not fresh flowers. Not only that, I ordered 20 Premium roses and only 18 turned up, 1 of which had it's head snapped, which wasn't a surprise as they were just dumped in a box without anything to prevent them moving around. I contacted them and complained about the state of the flowers and was told they would resend them but would not be next day delivery like I ordered previously but would be sent standard!!! WHAT IS THE POINT OF THAT IF THEY MISS THE ACTUAL DAY INTENDED FOR, EVEN THOUGH I HAD ACTUALLY PRE-ORDERED THESE BACK IN JANUARY FOR GUARANTEED DELIVERY!!!!! This company is the biggest joke going, they are a complete waste of time and offer nothing but unnecessary stress. I would recommend going to an ACTUAL professional florist in the highstreet, that way you get decent flowers.