This is the most disgusting, unapologetic, rude company I have ever had the misfortune to deal with (even worse then Hoover customer care which is saying something!) My Valentine's Day flowers never arrived. Their response is that they were left behind the bin, which is unlikely as my bins were almost in the pavement awaiting collection the next morning. I've contacted them 4 times and they just repeat the same response. They won't refund us or redeliver the flowers, so we're left out of pocket. No telephone number to call them which is highly suspicious. AVOID this company at all costs. They need to be reported to Watchdog and closed down, but are based abroad.