Living abroad away from my loved one, I wanted to surprise my loved one for valentine's with a romantic gesture - flowers and some personal wording. I went online to SerenataFlowers.com to see if they can do same day delivery for Valentines - at 6am I went online and saw they offered same day shipping for an extra 10£ - if I order within the next 3 hours. I went right ahead ordering the lovely basket of flowers paying a staggering 40£ for flowers to be delivered on Valentine's. The same day my loved one called me over the phone to "hint" that it was Valentines - but since I have already known and ordered flowers I did as if I did not know. To my complete disbelieve the flowers were not delivered that day.... and now - 2 days later they have yet to be delivered. Contacting SerenataFlowers.com I got the most upsetting excuse of all times, "the order was placed through one of our partner florists", thats it. They said they are waiting for them to reply..... in the meantime - my loved one was left hanging thinking I did not think of her from far away on the day that symbolizes love. The only response I got from SerenataFlowers.com was "we are sorry for this upsetting situation": no attempt to send from a different "partner florist", no refund for the extra 10£ I paid for "express shipping", nothing! This must have been the most frustrating and upsetting romantic gesture gone wrong I have ever witnessed in my life. I will not use SerenataFlowers.com ever again, nor do I recommend anyone to use their untrustworthy services.