Ordered 2 lots of flowers for mothers day for my nan and mum - not cheap, £70 for both with delivery on 26th March. Firstly one was randomly delivered on the 23rd of March, when the flowers came they were NOTHING like advertised on the website / in the images. Secondly the next set of flowers didn't arrive at all - when in contact with Serenta flowers they were not at all helpful in issuing them the next day or any form of compensation. Instead they insisted that they were going to offer a "COMPLIMENTARY REFUND". So, when you order goods and they don't arrive a refund is the law at the buyers request. It is in no way COMPLIMENTARY as I paid £70 for some over priced flowers and only 1 showed up (I ended up throwing them and buying a £5 bunch from the local shop). The refund still hasn't came, I wonder if it ever will. I asked to speak to manager and complain etc. and they don't reply. AVOID THIS COMPANY.