My husband sent me flowers to show me he was thinking of me on our sons anniversary of his death. The flowers arrived and I'm sorry to say after taking photos, they were put in the bin. The petals were brown, with the tips of petals brown and torn. I am not ashamed to say I cried. I sent an email with photos on the same day as delivery, my husband also sent a seperate email, neither emails were answered, then I sent them a message on face book with photos, they wanted extra photos from above, I was unable to do this as flowers had been binned, they replied that I should have removed all the outer petals if I had removed all the rotten petals there would have been nothing left! They said as I couldn't take more photos 2 was not enough then they couldn't help. I am disgusted they did not respond to emails sent and also they did nothing to try to rectify the poor service. Will never buy from them again.