Extremely poor flowers and customer service. I purchased flowers for my mother to celebrate Mothers Day. On arrival the bouquet consisted of gypsophila, lisianthus, freesias and several wilting roses. The roses should have been cream in colour, unfortunately they were brown. I complained via Serenata's online customer service form (including several photographs) and received a reply about waiting until the flowers bloomed to enjoy the bouquet. This was a puzzling response as I hadn't complained that the flowers hadn't open. Ironically, my issue was that the roses had clearly already been in full bloom for quite some time! I contacted them again to point this out and received the exact same response word for word! They would not give a refund. Needless to say, I won't be using Serenata Flowers again.