Orders surprise flowers to be delivered on a certain day to a very sick person. I received an email to say due to admin problem the flowers were not delivered. I agreed for flowers to be delivered the next day. I had an email to say there was no one at home to receive the flowers therefore they were not delivered. I then spent a long time communicating online with the florist to decide what we should do. In desperation I phoned the person who was due to receive the flowers to make sure she is at home, to be told flowers has been delivered already, another admin problem. Not sure of the quality as I would not expect the person to make any negative comment about the flowers. Although I was told never use this company as they also have had bad experience.