I had a very poor standard of a few flowers delivered for my birthday. I could have bought a £2.99 bunch from the supermarket, containing more and fresh, not dead and damaged flowers. They don't match any flowers on the website. Found out that nearly £50 was paid!! How do I tell the sender they were so poor? The courier dropped the box twice and eventually handed it to me upside down. The side of the box was damaged and quite a few flowers were broken off and in the bottom of the box. They didn't even fill a small vase I am appalled that so much money was spent on very sub-standard flowers? How can I tell the sender that the gift didn't last more than 3 days? How do I tell the sender not to use this company again without sounding ungrateful? I would advise anyone to use another company or try and buy local flowers. Why not send a gift voucher so you can buy fresh flowers of your choice For £50 I would have had buckets of flowers from our local florist instead of broken, dead and damaged flowers, not even enough to fill a vase. STAY WELL CLEAR OF SERENATA FLOWERS. THIS IS A SCAM