I'd used Serenata Flowers some time ago and found them good. However, my most recent order was truly appalling. The flowers arrived looking like they had been pulled through a hedge! I had ordered the "Deluxe" version of the Tequila Sunrise bouquet and every rose was covered in "bruise marks" and looked like they were on their last legs. I emailed customer service with very graphic photos and, 3 days on, they have not even had the courtesy to reply. There was no way I could have given my friends the flowers (for their 60th wedding!) so have totally wasted £55.