Bought flowers for my mothers 86th. birthday while on holiday. The delivery man never left them on the day requested, after delivery note requested to knock loudly and back door delivery. The following day they where delivered.. On returning a week later found roses only lasted one day and lily`s lased only 5 days. On complaining on my return, was told as over 1 week and not able to help me, it was only 8 days since the flowers where delivered. And rather than send an 86 year old lady anything as a good will gesture, they said after several emails that they would rather lose my custom. The never experienced such bad online customer service, having used serenata before but never again.