I ordered flowers on Saturday to be delivered on Tuesday as a thank you gift but even though I had numerous messages on Tuesday stating that my flowers were with the courier and would be delivered that day they unfortunately never arrived. I contacted customer service & was told they would investigate it and get back to me. The following day I got a message stating that the courier had vehicle issues and was assured they would arrive today but again they never arrived. I have cancelled the order altogether & have ordered from Prestige Flowers who have already delivered my flowers that I placed the order for last night. Shame on you Serenata Flowers for your very poor service. Don't waste your money or time ordering otherwise you may be let down like I was.