Flowers were ordered for a friend who was just out of hospital after an operation. I received an email confirming that the flowers had been dispatched but they were never received. No card was put through the door saying they had been left somewhere else. My friend was in all day as she was recovering from the surgery. My total frustration is that the response to my query suggests I phone customer service but of course no phone number is given. I have now spent a very frustrating 30mins Googling possible contact numbers with no success. I am extremely upset on so many levels and will not be using this service again. Anne