AWFUL, do not use this company. Wanted to surprise my girlfriend, to congratulate her on her new job. Ordered on Saturday for delivery on Monday.... nothing arrived. Emailed, no reply. Chased... they replied - "We will get them delivered by Thursday", on Thursday I receive a text saying that "We were unable to deliver, as the driver couldn't access the building" - an office which is open from 8:30am to 18:00 every day!? This company are con artists, don't use them. Great customer service would have been: - Apologies for ruining the surprise and taking your money. - Please accept a refund AND let us deliver the flowers WITH an upgrade/extra present (chocolate etc) - Please tweet us and say thanks. What did I get? A ruined surprise, my money back, and no compensation or flowers. If I could give 0 stars out of 5, then I would.