There's too much to the story to detail it all, but basically: Worst experience I've ever had buying flowers. 1) they failed to accommodate a very basic request for delivery to be made within the last 4 hours of their standard delivery times. The reason was quite simple, the delivery was to a threatre that didn't open till 4pm. When I said I'd appreciate it if they could deliver the flowers any time after 4 till the end of their standard delivery hours (9pm I believe), they copy pasted a policy statement at me and unhelpfully told me the flowers would arrive at 1pm. 2) when delivery failed on Sunday afternoon, it took them till Tuesday morning to get the flowers to an alternate address, and that was their idea of "as soon as possible". 3) the courier then left the flowers at the wrong house, signed off for by someone the recipient doesn't know, and because of the sign off this constitutes successful delivery according to them, so they will copy paste T&Cs at you and refuse to refund. 4) through none of this did they show the slightest remorse or empathy whatsoever. I am £ out of pocket, the occasion very missed, the recipient flowerless. But that's a success story as far as Serenata are concerned. Because they got money and a signature. Never have I encountered such blasé apathy, never mind that it's a flower company delivering for often very personally important and meaningful occasions. Please don't let them ruin your event.