Carmen
I sent myself a package and paid 51 euros for it's delivery on Eurosender. They picked the company DPD without my knowledge to send from the Netherlands to Spain, and in Spain they used Seur DPD didn't come to collect it on the appointed day after setting a time and sending a notification. It took them almost a week to come pick it up. I packed a few fragile items, but I packed it in such a way they'd have to beat my package or let it fall from a great height to break anything. They broke something that was extremely difficult to break, smashed all the items on the top (that were well wrapped, to prevent breaking, although they were not fragile), and basically messed up half of the package. Then Seur refused to bring it to my house, on the grounds that it was visibly damaged, open and stained (it was not open when they gave it to us, but it was taped with a different tape over the original, so maybe they peeled it off and was retaped afterwards. It was not as damaged on the outside as they claimed, and they said they were trying to get a refund, but then we wouldn't get our package). We had to call customer service before sending and before we got it, and spent a lot of money and time in those calls. We were eventually sent to pick it up from a warehouse, instead of getting it delivered. Never working with any of these companies again.
5 years ago
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SEUR has a 1.1 average rating from 178 reviews

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