Youtube video sgs title: Milwaukee M18 Fuel Multitool loose battery connector issue? + poor service by S.G.S Engineering UK Milwaukee m18 Fuel Oscillating Tool it's a replacement unit send to me with a big delay, number of alleged delivery days - no shows, no contact from SGS Engineering UK explaining/updating me on the situation, number of email and unsuccessful phone calls - their customer service is non existing but theytake their sales calls in seconds; really substandard, unprofessional service from SGS engineering UK, I will not be buying from them ever again. The replacement unit was *I suspect* delivered to me only two days after my last email stating that if I don't receive my replacement tool ASAP, I will be contacting The Trading Standards UK in relation to the above. sgs engineering based in the UK. Avoid this company like plague, someone said on Trustpilot that they delete all bad reviews where possible and I believe him.