“I bought a wheeled strimmer recently and used it last night for the first time, it did a great job, I loved useing it, no weight on my shoulders, easy to get around and a tank full of fuel last ages, the string is strong,well done SGS, the only down sides is you can't use a blade on it and the guard is a bit flimsy, mine has started falling to pieces but otherwise I am really happy with the strimmer”
“Absolutely shocking customer service, They are charging me nearly £15.00 because FEDEX say they attempted delivery, I was home, they did not attempt anything
Stay clear of this company!!”
“Look to have had the same issue as many of the below reviews. Gift bought for Christmas, not opened within 24hours and therefore they refuse to do anything about the unit being damaged. Wish i'd read the reviews prior to buying - I'd advise to stay clear of this company.”
“Appalling, buyers beware!
Repeated advice and instructions from their 'technical team' that are completely irrelevant to the product. They don't even know how their item works! Bought a professional 2 tonne engine crane, within 6 months the ram failed. Sent photos and videos with prompt, albeit useless replies from their customer service. Finally sent it back so they could assess the problem and drained the oil before sending as they requested. On their inspection they note how a lack of oil would mean it doesn't work! The piston has become pitted and rusty - which shouldn't happen if the correct material was used in manufacture and it's constantly covered in oil. Our old one was never effected like this! But apparently we caused it through lack of maintenance which consists of storing it correctly and wiping it down which we always do. Apparently the release valve has bent and the spring, that is encased in a sleeve is rusty - again substandard materials. This is is a professional garage who's last crane lasted over 5 years, values their tools and looks after them. The replacement ram we bought to tide us over didn't work straight from the box. A trolley jack we also bought has had the design changed. There's no inspection plate meaning filling the oil is impossible in the lowered position as its completely hidden. We had the same run around with their technical team giving advice that wouldn't work on their product. Its working currently so we gave up with that. Inferior products, customer service and support is completely ignorant to how their products work and they'll wriggle out of any warranty they claim to offer. Avoid at all cost!!”
“Bought a 72” tool chest from them in nov 24, 2 days later I moved workshop to find the floor where the castors mount is bent from the weight of the box alone, hadn’t filled it at that point knowing I was moving on. Contacted customer service and I’m still waiting for their final decision today after a lot of back and forth with many people. Absolute joke. It’s really not the best quality and for the money I would have expected a lot better, worst part that bothers me is the drawers don’t fully extend so youre left with around 30mm still inside the case. Have bought sgs boxes before and they were much better quality.”
“I had a toolbox delivered early December for my sons birthday which is on the 1st of January, when the delivery arrived the box was “completely” undamaged so I didn’t check the contents I left it wrapped up. After unpacking it yesterday it was extensively damaged to the top and door fronts and the inner runner that allows the front door to slide up and over. I emailed SGS who asked for everything twice but I sent it over even pictures of the box (opened but undamaged) and they have rejected it saying it’s too late to dispute with the courier and that’s it. I have pointed out that the goods were obviously “packaged” damaged and have opened a dispute. The products offered by this company are as Micky mouse as the owners who sell them avoid they are not a trustworthy company. I am not a serial complainer I would sooner endorse a company that slate them but I cannot endorse these Rob dogs. If I stop one person buying from these this review has been worthwhile. Unable to upload photos.”
“I have reported sgs to trading standards. Citizens advise are helping me with my rights. Unethical company and not meeting it’s legal obligations under consumer law. Look at the reviews on google over the last year.”
“Worse company I’ve ever purchased from , cheap tools that don’t last. And they refuse to give refunds when their junk breaks. Bad reviews all over the internet about these scam artists, do not buy from them honestly you will be disappointed. Looks all great from the pictures but 6 months down the line you'll be replacing it . As I say bad reviews all over about these jokers , do not buy from them”
“Purchased lawn scarifier on-line and paid as Christmas present for relative. Promised 48hr delivery but never turned up so got in touch with customer services, said out of stock and didn’t know when they’d have more! Asked why they took money knowing they had no stock! Could only offer refund even when I ask for an alternative that was in stock. Very poor service. Still waiting for over a week for a refund so contemplating contacting Police and Trading Standards as suspect fraudulent activity as no further word from SGS Engineering despite numerous emails!”
“Appalling company. Still waiting for my postage cost refund after it took over a week to receive goods, I won't bother trying to deal with their customer service again though as they seem to employ very ignorant uncaring personel. Do not use!”
“Very poor service, I bought a SGS 9 piece garage storage system.
The delivery was poor, the 3 delivery men all appeared untrained. The large pallet containing the three boxes, was broken as they tipped it off of the van. I would have thought the van should be fitted with a tail lift or something.
Some of the items were dented and slightly damaged.”
“Bought a gas strut for my Ford Mondeo. They published that the Fits Ford Mondeo MK5 which they don’t fit. Spoken with costumer services which they said I need to pay postage to return which I don’t think I should pay”
“Bought a trolley jack. Clearly by quality it is Chinese not made by this firm pretending to be engineers. I tried the jack and it did not work. Spewed oil out and never loft. The replacement came after I sent the faulty back first so lost time there. A few days in fact. Then the replacement worked. 8 months maybe and now spewing out oil from seals. This firm sells rubbish quality stuff. Keep away”
“Awful experience. Ordered a huge workbench and made a minor mistake on checkout in which Paypal auto-populated our old office address. Tried to amend the booking straight away but was told it was impossible and that we either had to take delivery of the item at our old address or cancel the order and pay £100 fee. Agreed to the fee and was told to repurchase the item for the new address. Attempted to do so but they had put the price of the item up by £250! Called them to discuss but was told 'computer says no' and that my only option was to pay the inflated price. Absolutely ridiculous. Customer service team may as well be bots as they had zero interest in helping, only in spouting what their script told them to say.”
“Brought trolley jack but it wouldn’t pump up lady sent me information on how to resolve the issue to no avail, I asked for a refund and she said I need to return it and if found not faulty I have to pay carriage, how will I know if they say nothing is wrong and just swap it and charge me.”
“I bought a GPS520 petrol brush cutter. It worked well last Summer when I first used it, but this Spring it would not start. All of the fuel lines were perished and broken, the carburettor components were totally perished also. Pretty bad for this to happen within one year. The fuel components were clearly not E10 fuel compliant and totally unsuitable. SGS were of no help so I purchased a replacement carburettor and fuel line from my local garden equipment service centre and the motor runs well again. I would not entertain buying any other items from this Company as their quality control is abysmal. Very poor service.”
“Was initially put off by bad reviews, the price was good though so took a chance and paid on credit card for extra protection, ordered 3 items yesterday at 2pm, they were delivered today at 10am, packaged well,
Phenomenal service, I can only assume the bad reviews are either unfortunate happenings or other companies getting people to rubbish these guys for undercutting them.”
“I recently purchased a SC50VT compressor. After a short while it stopped working.
The advice from the customer service team on how to identify the cause was prompt and precise. Eventually a possible cause was identified and since I was passing Derby a few days later I offered to leave it for repair to be collected later.
On returning I was advised that the engineers had identified the problem and a new compressor was waiting for me.
Excellent service by all concerned.”
