“Purchased lawn scarifier on-line and paid as Christmas present for relative. Promised 48hr delivery but never turned up so got in touch with customer services, said out of stock and didn’t know when they’d have more! Asked why they took money knowing they had no stock! Could only offer refund even when I ask for an alternative that was in stock. Very poor service. Still waiting for over a week for a refund so contemplating contacting Police and Trading Standards as suspect fraudulent activity as no further word from SGS Engineering despite numerous emails!”
“Appalling company. Still waiting for my postage cost refund after it took over a week to receive goods, I won't bother trying to deal with their customer service again though as they seem to employ very ignorant uncaring personel. Do not use!”
“Very poor service, I bought a SGS 9 piece garage storage system.
The delivery was poor, the 3 delivery men all appeared untrained. The large pallet containing the three boxes, was broken as they tipped it off of the van. I would have thought the van should be fitted with a tail lift or something.
Some of the items were dented and slightly damaged.”
“Bought a gas strut for my Ford Mondeo. They published that the Fits Ford Mondeo MK5 which they don’t fit. Spoken with costumer services which they said I need to pay postage to return which I don’t think I should pay”
“Bought a trolley jack. Clearly by quality it is Chinese not made by this firm pretending to be engineers. I tried the jack and it did not work. Spewed oil out and never loft. The replacement came after I sent the faulty back first so lost time there. A few days in fact. Then the replacement worked. 8 months maybe and now spewing out oil from seals. This firm sells rubbish quality stuff. Keep away”
“Awful experience. Ordered a huge workbench and made a minor mistake on checkout in which Paypal auto-populated our old office address. Tried to amend the booking straight away but was told it was impossible and that we either had to take delivery of the item at our old address or cancel the order and pay £100 fee. Agreed to the fee and was told to repurchase the item for the new address. Attempted to do so but they had put the price of the item up by £250! Called them to discuss but was told 'computer says no' and that my only option was to pay the inflated price. Absolutely ridiculous. Customer service team may as well be bots as they had zero interest in helping, only in spouting what their script told them to say.”
“Brought trolley jack but it wouldn’t pump up lady sent me information on how to resolve the issue to no avail, I asked for a refund and she said I need to return it and if found not faulty I have to pay carriage, how will I know if they say nothing is wrong and just swap it and charge me.”
“I bought a GPS520 petrol brush cutter. It worked well last Summer when I first used it, but this Spring it would not start. All of the fuel lines were perished and broken, the carburettor components were totally perished also. Pretty bad for this to happen within one year. The fuel components were clearly not E10 fuel compliant and totally unsuitable. SGS were of no help so I purchased a replacement carburettor and fuel line from my local garden equipment service centre and the motor runs well again. I would not entertain buying any other items from this Company as their quality control is abysmal. Very poor service.”
“Was initially put off by bad reviews, the price was good though so took a chance and paid on credit card for extra protection, ordered 3 items yesterday at 2pm, they were delivered today at 10am, packaged well,
Phenomenal service, I can only assume the bad reviews are either unfortunate happenings or other companies getting people to rubbish these guys for undercutting them.”
“I recently purchased a SC50VT compressor. After a short while it stopped working.
The advice from the customer service team on how to identify the cause was prompt and precise. Eventually a possible cause was identified and since I was passing Derby a few days later I offered to leave it for repair to be collected later.
On returning I was advised that the engineers had identified the problem and a new compressor was waiting for me.
Excellent service by all concerned.”
“Sir/Madam,
I am contacting you about two of your employees, I have mobility problems and was struggling to take my bins in and 2 of your men helped me and made sure that I was safe to get back into the house. I live at Bezack Street and they were obviously there in a job to the left of my house. I would just like to say thanks to them if possible. You have good employees.
Thank you so much.
Kind regards
Pauline Mclennan”
“Great service ordered 90l compressor on a wed afternoon arrived on the Friday morning, was not expecting that! Very helpful staff when called to find out rough estimate for delivery, packaged very well, and am well pleased with the compressor,
Plenty of air for my small garage workshop and much quieter than my old direct drive unit thankyou SGS will be using SGS for all sorts now 👍🏼”
“Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven’t got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!”
“bough 4 car dolly s should have had 16 wheels only had 13 i telephoned had no joy then i email still no response i had to buy 4 wheels elswhere really bad service”
“Really impressive turnaround from order to delivery - under 24 hrs!
Item arrived in perfect condition and worked straight out of the box.
Thoroughly recommended”
