Appalling, buyers beware! Repeated advice and instructions from their 'technical team' that are completely irrelevant to the product. They don't even know how their item works! Bought a professional 2 tonne engine crane, within 6 months the ram failed. Sent photos and videos with prompt, albeit useless replies from their customer service. Finally sent it back so they could assess the problem and drained the oil before sending as they requested. On their inspection they note how a lack of oil would mean it doesn't work! The piston has become pitted and rusty - which shouldn't happen if the correct material was used in manufacture and it's constantly covered in oil. Our old one was never effected like this! But apparently we caused it through lack of maintenance which consists of storing it correctly and wiping it down which we always do. Apparently the release valve has bent and the spring, that is encased in a sleeve is rusty - again substandard materials. This is is a professional garage who's last crane lasted over 5 years, values their tools and looks after them. The replacement ram we bought to tide us over didn't work straight from the box. A trolley jack we also bought has had the design changed. There's no inspection plate meaning filling the oil is impossible in the lowered position as its completely hidden. We had the same run around with their technical team giving advice that wouldn't work on their product. Its working currently so we gave up with that. Inferior products, customer service and support is completely ignorant to how their products work and they'll wriggle out of any warranty they claim to offer. Avoid at all cost!!