“Awful experience. Ordered a huge workbench and made a minor mistake on checkout in which Paypal auto-populated our old office address. Tried to amend the booking straight away but was told it was impossible and that we either had to take delivery of the item at our old address or cancel the order and pay £100 fee. Agreed to the fee and was told to repurchase the item for the new address. Attempted to do so but they had put the price of the item up by £250! Called them to discuss but was told 'computer says no' and that my only option was to pay the inflated price. Absolutely ridiculous. Customer service team may as well be bots as they had zero interest in helping, only in spouting what their script told them to say.”
“Brought trolley jack but it wouldn’t pump up lady sent me information on how to resolve the issue to no avail, I asked for a refund and she said I need to return it and if found not faulty I have to pay carriage, how will I know if they say nothing is wrong and just swap it and charge me.”
“I bought a GPS520 petrol brush cutter. It worked well last Summer when I first used it, but this Spring it would not start. All of the fuel lines were perished and broken, the carburettor components were totally perished also. Pretty bad for this to happen within one year. The fuel components were clearly not E10 fuel compliant and totally unsuitable. SGS were of no help so I purchased a replacement carburettor and fuel line from my local garden equipment service centre and the motor runs well again. I would not entertain buying any other items from this Company as their quality control is abysmal. Very poor service.”
“Was initially put off by bad reviews, the price was good though so took a chance and paid on credit card for extra protection, ordered 3 items yesterday at 2pm, they were delivered today at 10am, packaged well,
Phenomenal service, I can only assume the bad reviews are either unfortunate happenings or other companies getting people to rubbish these guys for undercutting them.”
“I recently purchased a SC50VT compressor. After a short while it stopped working.
The advice from the customer service team on how to identify the cause was prompt and precise. Eventually a possible cause was identified and since I was passing Derby a few days later I offered to leave it for repair to be collected later.
On returning I was advised that the engineers had identified the problem and a new compressor was waiting for me.
Excellent service by all concerned.”
“Sir/Madam,
I am contacting you about two of your employees, I have mobility problems and was struggling to take my bins in and 2 of your men helped me and made sure that I was safe to get back into the house. I live at Bezack Street and they were obviously there in a job to the left of my house. I would just like to say thanks to them if possible. You have good employees.
Thank you so much.
Kind regards
Pauline Mclennan”
“Great service ordered 90l compressor on a wed afternoon arrived on the Friday morning, was not expecting that! Very helpful staff when called to find out rough estimate for delivery, packaged very well, and am well pleased with the compressor,
Plenty of air for my small garage workshop and much quieter than my old direct drive unit thankyou SGS will be using SGS for all sorts now 👍🏼”
“Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven’t got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!”
“bough 4 car dolly s should have had 16 wheels only had 13 i telephoned had no joy then i email still no response i had to buy 4 wheels elswhere really bad service”
“Really impressive turnaround from order to delivery - under 24 hrs!
Item arrived in perfect condition and worked straight out of the box.
Thoroughly recommended”
“Ordered gas struts for my caravan front locker. They arrivered within 4 days and fitted perfectly. Communication via email was very good. I would not hesitate to purchase from SGS Engineering in the future. Thank you”
“Don't keep a lot of products in stock. Nobody calls/emails to inform you of this. The responsibility is on you to find this out for yourself. Worst customers services I've experienced in a long time. Will never use again”
“Avoid this company at all costs. I purchased the five in one multi tool hedge trimmer from them. Within the first 12 months of use having been used less than five times it has numerous faults including a fuel leak and a pull cord snapping. The product itself is generally very poor quality and the warranty advertised is extremely misleading. The company expect you to pay to return it for an assessment and won’t guarantee it to be repaired under warranty. I was also on the phone to them trying to resolve it and they hung up on me. Extremely unhelpful and would avoid at all costs.”
“I purchased a set of NitroLift replacement gas struts for an Audi A4 Avant from SGS. Order Ref: 100991706 - NitroLift Audi A4 Avant 2001-2007 Tailgate / Boot Gas Strut, placed on 11th October 2022. Seven months later these have started to corrode and rust, aren't working properly and are 'squeaking'. I emailed the company requesting that these be replaced under warranty the response I received was:
"As you live by the sea, the struts are exposed to sea air, which does contain more moisture and salt which does accelerate rusting. We are happy to have your struts returned back to us for inspection under your warranty. Please can you securely repackage the item back in the original packaging or any suitable packaging you have, tape the below returns note to the outside of the parcel and send it back to us? Most of our customers do this via parcel 2 go or parcel hero as they are the most competitive in pricing. We will let you know as soon as we have received this & it has been inspected, if there is a manufacturing fault we will repair or replace it under the warranty. However, I do have to advise that if there isn't a manufacturing fault you would be liable for costs (please do not be alarmed I just have to advise you of this)."
What an absolute joke, are their products designed only to function in a clean room environment rather than when fitted to an actual vehicle that is in use? How do I safely get my dog in and out of the car if I remove the struts and return them before getting the replacements? Also, if SGS *decide* that there's no manufacturing fault they have the audacity to say I will incur costs. There's clearly a fault, you can see in the photo I provided them with!”
“Hi Abbie,
Just to say thank you so much for sorting this issue out for me, I am very grateful, the correct struts arrived here this morning.
Sometimes things do go wrong, but how and who resolves it makes the difference between a poor experience and a really excellent experience, just as I have received form your good self, it makes such a difference.
Kindest regards GRL Trading Ltd”
