I purchased a set of NitroLift replacement gas struts for an Audi A4 Avant from SGS. Order Ref: 100991706 - NitroLift Audi A4 Avant 2001-2007 Tailgate / Boot Gas Strut, placed on 11th October 2022. Seven months later these have started to corrode and rust, aren't working properly and are 'squeaking'. I emailed the company requesting that these be replaced under warranty the response I received was: "As you live by the sea, the struts are exposed to sea air, which does contain more moisture and salt which does accelerate rusting. We are happy to have your struts returned back to us for inspection under your warranty. Please can you securely repackage the item back in the original packaging or any suitable packaging you have, tape the below returns note to the outside of the parcel and send it back to us? Most of our customers do this via parcel 2 go or parcel hero as they are the most competitive in pricing. We will let you know as soon as we have received this & it has been inspected, if there is a manufacturing fault we will repair or replace it under the warranty. However, I do have to advise that if there isn't a manufacturing fault you would be liable for costs (please do not be alarmed I just have to advise you of this)." What an absolute joke, are their products designed only to function in a clean room environment rather than when fitted to an actual vehicle that is in use? How do I safely get my dog in and out of the car if I remove the struts and return them before getting the replacements? Also, if SGS *decide* that there's no manufacturing fault they have the audacity to say I will incur costs. There's clearly a fault, you can see in the photo I provided them with!