“Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven’t got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!”
“bough 4 car dolly s should have had 16 wheels only had 13 i telephoned had no joy then i email still no response i had to buy 4 wheels elswhere really bad service”
“Don't keep a lot of products in stock. Nobody calls/emails to inform you of this. The responsibility is on you to find this out for yourself. Worst customers services I've experienced in a long time. Will never use again”
“Avoid this company at all costs. I purchased the five in one multi tool hedge trimmer from them. Within the first 12 months of use having been used less than five times it has numerous faults including a fuel leak and a pull cord snapping. The product itself is generally very poor quality and the warranty advertised is extremely misleading. The company expect you to pay to return it for an assessment and won’t guarantee it to be repaired under warranty. I was also on the phone to them trying to resolve it and they hung up on me. Extremely unhelpful and would avoid at all costs.”
“I purchased a set of NitroLift replacement gas struts for an Audi A4 Avant from SGS. Order Ref: 100991706 - NitroLift Audi A4 Avant 2001-2007 Tailgate / Boot Gas Strut, placed on 11th October 2022. Seven months later these have started to corrode and rust, aren't working properly and are 'squeaking'. I emailed the company requesting that these be replaced under warranty the response I received was:
"As you live by the sea, the struts are exposed to sea air, which does contain more moisture and salt which does accelerate rusting. We are happy to have your struts returned back to us for inspection under your warranty. Please can you securely repackage the item back in the original packaging or any suitable packaging you have, tape the below returns note to the outside of the parcel and send it back to us? Most of our customers do this via parcel 2 go or parcel hero as they are the most competitive in pricing. We will let you know as soon as we have received this & it has been inspected, if there is a manufacturing fault we will repair or replace it under the warranty. However, I do have to advise that if there isn't a manufacturing fault you would be liable for costs (please do not be alarmed I just have to advise you of this)."
What an absolute joke, are their products designed only to function in a clean room environment rather than when fitted to an actual vehicle that is in use? How do I safely get my dog in and out of the car if I remove the struts and return them before getting the replacements? Also, if SGS *decide* that there's no manufacturing fault they have the audacity to say I will incur costs. There's clearly a fault, you can see in the photo I provided them with!”
“Bought a Gas strut on 27/02/23 they dispatched it with DHL who failed to deliver it three times so I cancelled the order.
Wouldn’t give me a refund until they received the item back from DHL (even though they were at fault in the first place )who kept failing to deliver it back to SGS after I had cancelled the order.
The customer service team are rude and unhelpful and stick to a script they had been given in the end I contacted Barclaycard who then got my money back from them after I complained to Barclaycard.
I will never buy anything from them again and would not recommend them to anyone.”
“I Ordered a Milwakee Drill and some Deep Sockets, the delivery was chosen for next day. No Email for delivery trackng or any correspondence from them until after 2 days i contacted them. I am still awating my items 6 days after purchase. The customer service are not veru helpful as when i called them all i was told was the items were in dispatch.”
“Offers next day delivery...that would involve them actually posting it!...rude and unhelpful emails from Sally. Told to wait until tracking info is uploaded rather than them calling the packing team and asking why it hasnt been posted! Due to recieve monday or tuesday which is nearly a week from purchase...oh and the xmas sale price advertised on ebay is the same price items have been for months.
Impressive image guys, well done 👏
Please dont blame DPD for SGS incompetence...you choose to ship with them, thats not a customer problem that seems to happen regularly when reading other reviews”
“Ordered tool chest from eBay. Order Status stated dispatched 8/12/22 by 24 hour courier. When not arrived by 14/12/22 contacted company twice without response. Finally opened dispute with eBay. Immediately got a response from company saying they had issues with couriers/drivers/supply etc. If they had bothered to advise me of these difficulties I could of decided whether to cancel order and buy elsewhere, but they didn't and clearly weren't planning on doing so. Now I have to try and source a similar item that will be delivered in time for Christmas, which is very unlikely, this late in the day. Very poor customer service. Can't go about ordering anything else until I get my money back from them, which is unlikely to be anytime soon. Would not recommend them and will take our business to more reputable company.”
“Without doubt the worst company I have ever done business with. Absolutely terrible customer service. Expensive product broke well within warranty. They confirmed it was a warranty issue and agreed to arrange repair but they have ignored my calls and emails etc and the item has been un usable for 11 months! I have sent around 20 emails and 50 odd phone calls over that time with literally days wasted on hold but I have never received a return call or any advice on how they plan to fix the warranty issue. I have now had to involve trading standards. Avoid at all costs”
“Please don't buy from them! There is no chance to get a refund if you don't like the product you ordered. In order for that to happened, you have to just unbox it, have a look at it and don't use it! Send it back and maybe, but just maybe in that way you will get your money back. I had sent back the 6 litre oil less spray after use it once, cleaned that, got the email from them saying that there are no faults found with it, it's just my fault that i don't like it and that they can't give me a refund because it was used, even their policy states that you can return unwanted goods. Advised me to sell it on ebay and hang up the phone in my face! Terrible company!”
“Absolutely scammers , waited more than 2 months for delivery, then was pushed from pillar to post when I called from tracking information, done a charge back via credit card , they challenged this and provided a false POD , I didn’t receive this delivery some £290 … avoid at all cost unless you want to loose your money”
“Don’t buy from these frauds. They are scammer. Sold faluty item and never came to collect nor did they refund.
Everyday same lies that someone will come and collect back but no one comes to pick. They think people are free to sit and wait for them.
These people are full of rubbish. Useless company and their products and useless customer services.
Beware of these frauds”
“Ordered a professional strimmer.
It turned up next day which was great.
On first use the strimmer harness broke.
I emailed them for a replacement. They said it will turn up next day. Took a week to arrive, had to borrow a harness to continue my strimming.
On second use using strimmer line the strimmer head disintegrated.
After the same use the strimmer would not come apart.
So the harness broke, the strimmer head broke and the strimmer broke all within the space of 5 days.
I asked to return it for a refund under their 3 year warranty.
I was asked to box it up, take photos of it being boxed, send an email and I asked when the courier would be collecting.
It all went dead.
Emails being ignored and impossible to get to customer service is impossible.
So I contacted my credit card for them to contact SGS under section 75 or chargeback.
I'm awaiting the outcome.
Avoid these guys at all cost.
Shoddy products and zero customer service.”
“In my experience really poor product and poor customer service - bought a stainless steel toolbox - both wheels came off - handle cracked - then whole handle arrangement came apart.
It’s supposed to be under guarantee but SGS won’t do anything about it except to say - I can buy the spare parts and they never have any problems with this item ( yeah right!! Why have spare parts then!!!) don’t buy / avoid - poor poor poor.”
“I bought a 3 month old petrol strimmer used 4 times, pull cord detached from strimmer. Customer service said, they will order a part from the supplier, but it is out of stock!
End of subject. According to YouTube it looks really hard to fit. Buy cheap you get cheap. Don't bother!”