“I bought a 3 month old petrol strimmer used 4 times, pull cord detached from strimmer. Customer service said, they will order a part from the supplier, but it is out of stock!
End of subject. According to YouTube it looks really hard to fit. Buy cheap you get cheap. Don't bother!”
“I have contacted this company twice to purchase the 72” cabinet, on two different email addresses, they have not had the courtesy to reply, I will purchase elsewhere and also unsubscribe their constant email offers, poor service which has cost them dearly.”
“Ordered a Milwaukee hedge cutter with this company, preferably because they advertised next working day delivery and I had the following week of work and wanted to use this then, obviously I wasn’t expecting it to be delivered until the Tuesday, Tuesday came and nothing, went on to their website on Wednesday and to my surprise saw that my order was still in processing, at this very moment I’ve been on the phone to customer services on hold for 30 minutes 15 of these being told I am caller number 9 please hold, had anough and hanging up.
Wish I had found these reviews before and I wouldn’t have wasted my time and money….was actually going to order one of their £900 toolbox’s at the same time but thought I’d see how it went with the hedge cutter, glad I didn’t.
Wouldn’t recommend and I won’t be using again.”
“Absolutely shocking company! Robbing people blind and by reading previous reviews (only after I had placed an order) it seems like it is the same problems over and over again. I ordered some gas struts, went through to sales who took my money quicker than I could even say how much! Really arrogant and rude man, promised it would be sent out that day for next day delivery! When I asked about an invoice he said "yeah nothing to do with us that will go through to another department and they'll deal with that" and hung up on me. No delivery the next day, or day after. Rung up 6 times in 4 days chasing up my order to find out that it hadn't even been processed for dispatch, each time waiting on hold for minimum of 25 minutes. I was told to trust a woman to sort this problem for me when she arrives the next morning she will personally make sure my item is sent out at 9am as the previous woman hadn't even documented my phone call, so I trusted her. Next morning I had no email, no call, nothing! So I rung back again after dinner for her to say "oh yeah, well there's nothing I can do I've only just rolled into work at 12 laughing as she said it. Does this not sum up the whole mentality of the workers/company? Nobody there gives 2 hoots about the customer they just pass the book then don't answer the phones. Only interested at the stage where they are taking your money!! If you're wanting good after sales or customer service don't even waste your time coming here. Absolute sh*t show of a company and I will never be ordering from them again. Do yourself a favour and AVOID AT ALL COSTS.”
“Disgrace of a company!!! Still waiting for faulty
item to be collected from February after opening parcel and seeing product was faulty. After sending evidence of faulty products, we are still here 3 months later chasing for a refund and waiting for item to be collected. PROMISED AGAIN item would be collected today, have now taken 2 unpaid days of work and still nothing. I have been to trading standards- maybe they will close you down ASAP”
“Bought a compressor from these they took payment for it but haven't delivered the product after 8 days even tho it was next day delivery.every time I've rang up It takes 10 years for them to answer to for them to say we will chase it up for you and get back to you but they never do.wishing I'd of gone to another company now”
“Cant give sgs a worse star rateing runner broke on box after 4 days of it missing it finally turnes up a mile away apprantly the only moveing part on a tool box ie the runner and they dont warrenty this wtf then when you ask where can i get one from there reply merrr dont know SGS YOU SUCK 1000 pound of tool box down the drain”
“Avoid at all costs. No communication and items not despatched. Given false tracking information.
Can't get through on phone. No reply to any messages I sent in.
Eventually received a refund. Terrible customer service”
“Absolutely disgusted! I had place an order for £1000's worth of stuff just for them to tell me that they have delivered my parts even though I have proof they haven't. They are now refusing to fix this problem. Reporting to trading standards. COMPLETE COWBOYS.”
“THE WORST COMPANY EVER AVOILD AT AL COSTS ONCE THEY HAVE YOUR MONEY GOOD LUCKY GETTING YOUR TOOLS OR GETTING HOLD OF THEM ITS A TOTAL JOKE IV NEVER SEEN SUCH POOR SERVICE 13 DAYS LATER”
“No customer service, over three weeks with repeated service calls, emai and no answer on the phone. Compressor broke down after six months but can't get it fixed.”
“Toolbox ordered 17 days ago. Spurious tracking info provided, really hard to get through to customer service, no explanation except ‘we’re really busy’. Emailed the CEO - no response.
Despite what you pay for, T&C states they have 30 days to deliver.
Understand that companies going through hard times - honesty is free though.”
“I ordered a tool chest from this company in December 2021 for my son. Twice it was sent out dented and the toolbox handles were faulty as holes in cabinet were not aligned properly. Had to wait to collect defective box, wait again to be delivered. Next one was dented again as packing very poor, waited for collection, waited again for new one to be delivered. I asked to ensure all packing correct, items included and then found no handles with new box. Tried emailing, calling and been fobbed off. 4 months to send handles through post. It's now May 2022 and still not got what I've paid for. Next action is trading standards. Told me last week, no handles and they are still selling item on line. Terrible customer service. I'd give SGS a miss !!”
“Pathetic company, waited a week for a picture from the delivery company to say where they left my goods. And they left it at my gate on show to the public. Should have never been left without my consent, I have a shed at the back of my garden which it could have went in. STAY WELL AWAY FROM THIS COMPANY!! never get to talk to a manager when you ask.”
“No refund. No product. No response to emails, no response to paypal, no help on the phone. Lots of wasted time and money lost on jobs waiting for tools promised next day- 7 days later.
Couldn't be worse.
Avoid at all costs.”
