“Bought a Gas strut on 27/02/23 they dispatched it with DHL who failed to deliver it three times so I cancelled the order.
Wouldn’t give me a refund until they received the item back from DHL (even though they were at fault in the first place )who kept failing to deliver it back to SGS after I had cancelled the order.
The customer service team are rude and unhelpful and stick to a script they had been given in the end I contacted Barclaycard who then got my money back from them after I complained to Barclaycard.
I will never buy anything from them again and would not recommend them to anyone.”
“I Ordered a Milwakee Drill and some Deep Sockets, the delivery was chosen for next day. No Email for delivery trackng or any correspondence from them until after 2 days i contacted them. I am still awating my items 6 days after purchase. The customer service are not veru helpful as when i called them all i was told was the items were in dispatch.”
“Offers next day delivery...that would involve them actually posting it!...rude and unhelpful emails from Sally. Told to wait until tracking info is uploaded rather than them calling the packing team and asking why it hasnt been posted! Due to recieve monday or tuesday which is nearly a week from purchase...oh and the xmas sale price advertised on ebay is the same price items have been for months.
Impressive image guys, well done 👏
Please dont blame DPD for SGS incompetence...you choose to ship with them, thats not a customer problem that seems to happen regularly when reading other reviews”
“Ordered tool chest from eBay. Order Status stated dispatched 8/12/22 by 24 hour courier. When not arrived by 14/12/22 contacted company twice without response. Finally opened dispute with eBay. Immediately got a response from company saying they had issues with couriers/drivers/supply etc. If they had bothered to advise me of these difficulties I could of decided whether to cancel order and buy elsewhere, but they didn't and clearly weren't planning on doing so. Now I have to try and source a similar item that will be delivered in time for Christmas, which is very unlikely, this late in the day. Very poor customer service. Can't go about ordering anything else until I get my money back from them, which is unlikely to be anytime soon. Would not recommend them and will take our business to more reputable company.”
“Without doubt the worst company I have ever done business with. Absolutely terrible customer service. Expensive product broke well within warranty. They confirmed it was a warranty issue and agreed to arrange repair but they have ignored my calls and emails etc and the item has been un usable for 11 months! I have sent around 20 emails and 50 odd phone calls over that time with literally days wasted on hold but I have never received a return call or any advice on how they plan to fix the warranty issue. I have now had to involve trading standards. Avoid at all costs”
“Please don't buy from them! There is no chance to get a refund if you don't like the product you ordered. In order for that to happened, you have to just unbox it, have a look at it and don't use it! Send it back and maybe, but just maybe in that way you will get your money back. I had sent back the 6 litre oil less spray after use it once, cleaned that, got the email from them saying that there are no faults found with it, it's just my fault that i don't like it and that they can't give me a refund because it was used, even their policy states that you can return unwanted goods. Advised me to sell it on ebay and hang up the phone in my face! Terrible company!”
“Absolutely scammers , waited more than 2 months for delivery, then was pushed from pillar to post when I called from tracking information, done a charge back via credit card , they challenged this and provided a false POD , I didn’t receive this delivery some £290 … avoid at all cost unless you want to loose your money”
“Don’t buy from these frauds. They are scammer. Sold faluty item and never came to collect nor did they refund.
Everyday same lies that someone will come and collect back but no one comes to pick. They think people are free to sit and wait for them.
These people are full of rubbish. Useless company and their products and useless customer services.
Beware of these frauds”
“Ordered a professional strimmer.
It turned up next day which was great.
On first use the strimmer harness broke.
I emailed them for a replacement. They said it will turn up next day. Took a week to arrive, had to borrow a harness to continue my strimming.
On second use using strimmer line the strimmer head disintegrated.
After the same use the strimmer would not come apart.
So the harness broke, the strimmer head broke and the strimmer broke all within the space of 5 days.
I asked to return it for a refund under their 3 year warranty.
I was asked to box it up, take photos of it being boxed, send an email and I asked when the courier would be collecting.
It all went dead.
Emails being ignored and impossible to get to customer service is impossible.
So I contacted my credit card for them to contact SGS under section 75 or chargeback.
I'm awaiting the outcome.
Avoid these guys at all cost.
Shoddy products and zero customer service.”
“In my experience really poor product and poor customer service - bought a stainless steel toolbox - both wheels came off - handle cracked - then whole handle arrangement came apart.
It’s supposed to be under guarantee but SGS won’t do anything about it except to say - I can buy the spare parts and they never have any problems with this item ( yeah right!! Why have spare parts then!!!) don’t buy / avoid - poor poor poor.”
“I bought a 3 month old petrol strimmer used 4 times, pull cord detached from strimmer. Customer service said, they will order a part from the supplier, but it is out of stock!
End of subject. According to YouTube it looks really hard to fit. Buy cheap you get cheap. Don't bother!”
“I have contacted this company twice to purchase the 72” cabinet, on two different email addresses, they have not had the courtesy to reply, I will purchase elsewhere and also unsubscribe their constant email offers, poor service which has cost them dearly.”
“Ordered a Milwaukee hedge cutter with this company, preferably because they advertised next working day delivery and I had the following week of work and wanted to use this then, obviously I wasn’t expecting it to be delivered until the Tuesday, Tuesday came and nothing, went on to their website on Wednesday and to my surprise saw that my order was still in processing, at this very moment I’ve been on the phone to customer services on hold for 30 minutes 15 of these being told I am caller number 9 please hold, had anough and hanging up.
Wish I had found these reviews before and I wouldn’t have wasted my time and money….was actually going to order one of their £900 toolbox’s at the same time but thought I’d see how it went with the hedge cutter, glad I didn’t.
Wouldn’t recommend and I won’t be using again.”
