Steer well clear of this company. Back end of October I ordered a tool chest for my husbands birthday and asked for delivery to be delayed until first week December. Absolutely no issues and money taken and I had to wait the delivery. Fast forward to the beginning of December no sign of the item. Call to be informed the item was no longer in stock (was in stock at the time of purchase and paid for in full so not available to sell on as they did) my options......wait until the item became available or wait 7-10 working days for a refund. At this point it was almost 14/12 and as such I would not have the item not the money to purchase a replacement in time for even a Christmas present. Fast forward again to the 6th January and I am still yet to have a response from my endless emails or the callback from management I have been promised time and time again since before Christmas, the item has been back in stock for over a week now and I have still not received it nor had any form of apology from the manager who is "inundated with calls" maybe if you treated your customers properly and sold your items as you should be selling them this would not be such an issue and maybe you would not be inundated with so many calls that you can fail to return one for over 3 weeks. Beyond disgusted with this company and would strongly advise anyone to avoid at all costs unless you want to pay for an item you won't receive and then fight for 5 weeks for an answer. Shocking