My tool chest arrived damaged, I had a hard time getting though on the telephone and when I did I was advised to email instead!..however, I am happy to report that after a few emails and a couple of days the damaged item was collected and an undamaged one delivered with very little hassle indeed, after reading all of the previous reviews I was prepared for a battle, this was not necesarry as my case was dealt with very promptly thank you....I have two tool chests from SGS and I am expecting a third so I'll keep you posted!... the tool chests themselves seem to be holding up well and look almost exactly like the sealey premier range only far less expensive!