Ordered a professional strimmer. It turned up next day which was great. On first use the strimmer harness broke. I emailed them for a replacement. They said it will turn up next day. Took a week to arrive, had to borrow a harness to continue my strimming. On second use using strimmer line the strimmer head disintegrated. After the same use the strimmer would not come apart. So the harness broke, the strimmer head broke and the strimmer broke all within the space of 5 days. I asked to return it for a refund under their 3 year warranty. I was asked to box it up, take photos of it being boxed, send an email and I asked when the courier would be collecting. It all went dead. Emails being ignored and impossible to get to customer service is impossible. So I contacted my credit card for them to contact SGS under section 75 or chargeback. I'm awaiting the outcome. Avoid these guys at all cost. Shoddy products and zero customer service.