Bought a Gas strut on 27/02/23 they dispatched it with DHL who failed to deliver it three times so I cancelled the order. Wouldn’t give me a refund until they received the item back from DHL (even though they were at fault in the first place )who kept failing to deliver it back to SGS after I had cancelled the order. The customer service team are rude and unhelpful and stick to a script they had been given in the end I contacted Barclaycard who then got my money back from them after I complained to Barclaycard. I will never buy anything from them again and would not recommend them to anyone.