I brought a petrol brushcutter/strimmer to undertake a garden project. Attracted by the offer of next day delivery and good reviews I decided to purchase the item. I followed the instructions carefully and built the machine exactly as per instructions and on the first pull of the starting cord the handle broke in half and cut my hand! The machine seemed to vibrate excessively and after no more than 3 minutes use I noticed missing bolts on the main shaft and on the front shield, these had worked loose and I was unable to locate them. The protection shield had moved due to this and the cutting blade (brushcutter) has sliced through the shield. I immediately contacted SGS and it became apparent that the advisor seemed to think that I’d somehow not constructed the machine correctly? I asked if I could swap the strimmer for another as I desperately needed it for the weekend but was told this wasn’t possible which is annoying as when I purchased the strimmer it was with me in less than 24hrs. I am left having to purchase an alternative strimmer from another company and now probably face a battle to get a refund (and a costly return.)