I ordered some gas struts for my horsebox. Unfortunately they need to be modified to fit. So I sent them back and paid in advance to have this done. Four weeks later they are still promising to send them out in the next couple of days!!!! I call regularly and last time spoke to someone who said they didn’t actually know what they were doing and I couldn’t speak to anyone who did. Lovely but totally incompetent girls in the customer service phone lines!!!! No one answers emails or calls back. The only time they rang me was to ask for payment. Trading standards next step.