The customer service is very disappointing. I have tried to contact Shapermint 3 different ways and I have not heard back. I ordered the wrong colour and caught my mistake 5 mins after ordering. I tried to change the colour. Rachel Mint (the bot) “filed” my issue and said someone would get back to me and no ever did. The item was shipped so I tried again this time I called which in the end of the call they ask you to email, so I did. Nothing! Item arrived, so I went back to Rachel and filed another issue. This time I got an email saying that it has been given a number and that someone would get back to me … still waiting!