The worst experience ever with this brand! I bought a shark hoover thinking it would last and be worth the money, how wrong was i! Within months of my first hoover the suction went, i went through troubleshooting given a new filter, then called again and given motor base then a replacement hoover. Months down the line i have the SAME issues suction has gone again. Ive had to wait to get through to the customer service couldn't do troubleshooting online as they asked as model number not recognised, the main line wouldn't connect unless i had a code! A week later i could actually call and speak to someone and have done each week going through the same old process, sent out a new filter still not working, sent out new motor base still not working! To now be told they wont give a replacement as it could happen again- so clearly theres problems with the hoover yet still trying to sell faulty products and rob customers money! I now have to wait up to a WEEK for a manager to call me to decide next steps. I have gone without a hoover for 6 weeks. Its disgusting service and disgusting product and i cant even get a refund. Disgraceful. DO NOT BUY SHARK PRODUCTS!!