Shark Cleaning Reviews

Name: Shark Cleaning
Rating: 1.94

1.9 Rating 80 Reviews

21 %

of reviewers recommend Shark Cleaning

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1.9

Based on 80 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Shark Cleaning 1 star review on 21st June 2024

Anonymous

Shark Cleaning 1 star review on 8th December 2021

Javier Cano

Shark Cleaning 1 star review on 29th August 2020

Adriana

Anonymous

Anonymous // 01/01/2019

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“Placed an order a month ago. Product never got shipped. When calling you wait hours for the line to be cut. Their customer service is nonexistent - sending emails gets you no reply. Have tried contacted for weeks now. Best piece of advice is to report them to the ACCC and place a chargeback if you’ve made the grave mistake of placing an order. Absolute scammers.”

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Posted 5 months ago

“Returned an item within the 14 day window and it has almost been 5 weeks since I sent I back. I have not received a refund and the customer service team after multiple contact attempts assure me they are going to get onto it. Absolutely shocking service.”

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Posted 5 months ago

“Placed order 1/6. Despite numerous phone calls and long waits of approx 20 mins and then calls drop out; non response to emails I have not received my product. 11/6 confirmed a refund but to date 23/6 no refund. Lodged a Fair Trade complaint which clearly states I am entitled to a refund with no end delivery date given Genetic responses by customer service. Feels like a scam it is so bad.”

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Posted 5 months ago

“I Placed an order 5 days ago from Shark Clean AU and have had no response or any update on my order. I reached out via all the social channels, Email and even tried phoning just to hold for 18 minutes and get disconnected. I have made comments on their posts without any reply. Have not even spoken to a single person yet At this point I don't know what to do and I cannot even cancel my order so I can order through Amazon or another retailer. As far as I am concerned they stole my money Absolutely Shocking level of support. Shocking I mean none at all.”

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Posted 5 months ago

“Appalling company! 35 minutes on a phone refusing to deal with me when my vacuum is under warranty because the account was my nan’s name, however it was my phone number, my email, my address!!!! For me to go online whilst on the phone 30 minutes into the phone call and change the name and they then dealt with me. Then when it comes to return, they do not state you have to pay £15 for the vaccum to be collected, or you require a printer!! Massively behind times, everything’s electronic these days. Not everyone has a printer. They’r absolutely useless as a company! Avoid. Three vacuum replacements i’ve had in 12 months due to it breaking”

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Posted 6 months ago

“I feel compelled to write a good review after consulting reviews prior to my purchase and deciding to proceed despite the large number of negative reviews. I remember seeing reviews about difficult in-app setup and some stuff about it not tracking the house properly. Well my experience has been fantastic lol. I got the one that mops and vacuums and I guess I did come in with low expectations but jeez. It's worked exactly as advertised and set up legit took me like 1 minute of manual work. Then let the machine do a scan of my house (which it created a perfect outline of all rooms and doorways). Idk maybe I just got lucky with a good device but I personally would highly recommend this brand.”

Helpful Report

Posted 6 months ago

“I bought a hair dryer from this store, but after a month of use I returned it, it dried out my hair. The refund was supposed to happen within 5-10 days. But a month has passed and nothing has been returned. During this time I contacted the support service 4 times, they said to just wait. How can such a huge company work like this? I am outraged. I will never buy anything from this store again.”

Helpful Report

Posted 6 months ago

“Bad product, horrible customer service useless system. I wasted about 6 hrs with this company. You buy their products to make life easier, well in my case it made my life difficult. The product would not work properly, keet going in circles and after 1 or 2 minutes go back to dock. Customer service could not do anything about it, have to drive several miles to the store I bought it to returned it. I supposed was going to have a replacement for a discount price, but their system would not work so I could not pay for it, their answer? just call again and waste more time with this useless brand.”

Helpful Report

Posted 9 months ago

“I recently had a disappointing experience with Shark when my vacuum stopped working just 12 months after purchase. Despite the product still being under warranty, getting support for a return was far from straightforward. My expectation was for a simple and efficient resolution, given Shark's reputation for customer service and product reliability. However, the process turned out to be anything but. Upon contacting Shark's customer service for assistance, I was met with a procedure that was not only time-consuming but also quite frustrating. Instead of facilitating a straightforward return or offering a cashback refund, I was required to undergo a multi-hour troubleshooting session. This involved numerous steps that seemed more like a delay tactic than a genuine attempt to solve my problem. The insistence on troubleshooting, which took several hours of my time without any resolution, was particularly disheartening. My vacuum was clearly defective, and I had hoped for a more understanding and customer-friendly approach from Shark. The experience left me feeling undervalued as a customer, as it seemed that their policy was more focused on avoiding returns rather than ensuring customer satisfaction. Furthermore, the refusal to offer a cashback refund added insult to injury. It felt as though my legitimate concerns and the inconvenience I experienced were being dismissed. A company of Shark's stature should prioritize the quality of their products and the satisfaction of their customers above all. Overall, this experience has significantly impacted my view of Shark and my likelihood to purchase from them in the future. It's disappointing to see a company, known for its innovation and quality, fall short when it comes to supporting their customers. I hope Shark reevaluates its customer service and return policies to prevent similar experiences for others.”

Helpful Report

Posted 9 months ago

“Terrible customer service, brought a week ago and cannot get the app to work!!!!!! 5 days and no return call. I am going to return the product!”

Helpful Report

Posted 11 months ago

“DO NOT BUY SHARK PRODUCTS!!!! Terrible Warranty. I bought a Shark WandVac hand held vacuum. Battery died after 10 months. They wanted to charge me $104 ($60 shipping and $44 handling) to get it replaced. How does a company charge shipping and HANDLING fee to replace a defective product!”

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Posted 1 year ago

“Ordered vacuum on Black Friday sale and still no vacuum. Shipping label made up and they took the money from my credit card along with a 1.00 charge, why I don’t know. I have reached out several times and they keep saying to wait for 15 business days with no answer to where the vacuum is at. The site states it would not be charged till shipped, a shipping label with no product shipped is not a legit reason to take funds for the vacuum. Customer service has been no help in this situation.”

Helpful Report

Posted 1 year ago

“****FIX YOUR APP***** Shark VacMop Av2001WRUS: really had high hopes for this robot vacuum...they've been crushed. Here is my assessment so far. App is terrible. With Lidr, I thought the bump & go stumbling in the dark would go away...nope. Mapping took forever on less 1100 sq ft and covered some areas more than once. Sent to the dock and it to over 5+min to get back. The carpet zone verification doesn't work. Despite this, ran a test mop and guess what!, it ran on the carpet. No go zones cannot be resized smaller. Support is just short of useless. Apparently, according to support, they have removed any kind of manual firmware updates. The problem with this, no idea if theres an update out there to fix all the broken sh** or not. You have to trust them and don't know where or when there's an update.App fails to register the product. Spot clean doesn't work. The "schedule" is only once a day and you have to do the whole house.”

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Posted 1 year ago

“DO NOT RECOMMEND. My device is still under manufactures warranty and I have not been able to use the device for over a month. Have spoken with customer service over three weeks, for them to say that they can not replace my device and I will need to wait until the technical issue is resolved with the engineers regarding connectivity issues. By the time that happens I be well out of my 1 year warranty for an issue that is not my fault. I do not recommend this company nor their products to anyone.”

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Posted 1 year ago

“I only received 1 of two replacement charges... the lady is asking for that i video call to prove it ... ma'am I received it fed ex.. its said 1 item and states the weight of the package are you serious.. don't buy their products not worth it!!”

Helpful Report

Posted 1 year ago

“Worst customer service ever.. Scammers did not ship pick or ship the order from the warehouse and still would not allow to cancel order.”

Helpful Report

Posted 1 year ago

“Terrible service from this company 2 months of trying to sort reimbursement out multiple calls and e-mails with them trying to say never sent both items back which I have the records and proof of this which I shared with there customer service team who eventually seen this to be case and apologised for the inconvenience and said money would be back in account within 10 days ,this was on Feb 22 and still no further foward absolutely livid with this company as you have caused nothing but distress for my 71 year old mother...Will be raising a small claims court case for this and compensation claim....!!!”

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Posted 1 year ago

“Cleans only 50% of the floor area, misses a room, unable to omit carpet..”

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Posted 1 year ago

“Customer service SUCKS told me it would take 24 to 48 hours to contact me about my problem not good at all been three days I shouldn't have to reconnect to my app and wifi everytime I want to use it I'm taking the junk back to the store not happy with the app or WORTHLESS CUSTOMER SUPPORT I'm done”

Helpful Report

Posted 1 year ago

“Not a very good customer service experience. Wanted to return, despite four calls was unable to get return voucher on email. Explain to representative with no help, comments that I will get in 1 hour. Frustrating as have to spent lots of time on call but in vain.”

Helpful Report

Posted 1 year ago

Shark Cleaning is rated 1.9 based on 80 reviews