I will NEVER buy another Shark product and I will actively recommend my friends to go elsewhere all together whenever home automation is discussed. I have never encountered a company with policies that disregard their customers as much as Shark. It is shocking that you think that you are able to get away with this and your customers will roll over. My machine's front bumper sensor stopped working 6 months out of warranty. The trouble shoot was 2 steps: While the vacuum is off, take the bumper off and check that all the springs move freely, Put the bumper back on and turn on the machine. Since the issue persists, you need a new vacuum. Even though there is no damage on the machine and you are 6 months out of a 1 year warranty, you need to buy a new vacuum. But youre in luck, if you pay 70% of a new machine, you can have a full 1 year warranty again. If you do that, in a year and a half, you can call back and have the same discussion again when your machine fails and pay another 70% to buy another new Shark machine. Pretty soon, we will provide you with a plaque that says "Most Valuable Customer" doesnt that sound nice to you? The rep tried to suggest that it was the dust in my house or the furniture that damaged the vacuum. I have a vacuum from Waze that somehow magically traverses the same toxic dust and treacherous furniture without issue. But he's probably right, it couldnt possibly be a bad make/model from Shark. Shark does not build their machines modularly - so instead of spending $15 to replace a sensor, you have to spend $300 for a new machine. The 30% discount is a joke and insultingly low. The rep on the phone dared to compare themselves to Apple because you cannot replace a battery. But the difference is that Apple doesnt hate their customers. If you didnt drop your phone and there is no water damage and it is a manufacturer issue, Apple will take care of the issue for their customer not just because they care about their customers, but because they are intelligent. They know that the cost to acquire a customer is higher than the cost to keep a customer. They know that not screwing their customer equals more lifetime revenue from that customer. Shark hasnt learned that lesson yet (CAC:LTV). Let me be very clear - as a 30 year old, I will never buy another shark product in my life. I dont treat my customers like this in my business because I like my customers and I actually want to make money in the long term. I dont build policies that screw my customers. Im simply not that short sighted.