I recently had a disappointing experience with Shark when my vacuum stopped working just 12 months after purchase. Despite the product still being under warranty, getting support for a return was far from straightforward. My expectation was for a simple and efficient resolution, given Shark's reputation for customer service and product reliability. However, the process turned out to be anything but. Upon contacting Shark's customer service for assistance, I was met with a procedure that was not only time-consuming but also quite frustrating. Instead of facilitating a straightforward return or offering a cashback refund, I was required to undergo a multi-hour troubleshooting session. This involved numerous steps that seemed more like a delay tactic than a genuine attempt to solve my problem. The insistence on troubleshooting, which took several hours of my time without any resolution, was particularly disheartening. My vacuum was clearly defective, and I had hoped for a more understanding and customer-friendly approach from Shark. The experience left me feeling undervalued as a customer, as it seemed that their policy was more focused on avoiding returns rather than ensuring customer satisfaction. Furthermore, the refusal to offer a cashback refund added insult to injury. It felt as though my legitimate concerns and the inconvenience I experienced were being dismissed. A company of Shark's stature should prioritize the quality of their products and the satisfaction of their customers above all. Overall, this experience has significantly impacted my view of Shark and my likelihood to purchase from them in the future. It's disappointing to see a company, known for its innovation and quality, fall short when it comes to supporting their customers. I hope Shark reevaluates its customer service and return policies to prevent similar experiences for others.