My robot vacuum worked great, for a few months at least. I purchased the unit in March 2025. In August 2025, I made a warranty claim as the button that disengages the reservoir disintegrated, literally. I called Shark and they said that it is a KNOWN ISSUE, so they are going to send me a new “updated” version. Great! They said it would be delivered in a week or so. In about a week, I hadn’t received a confirmation email or shipping notification. Called back and they said I have to send my unit to them before they can send the new one. So I get a shipping label and ship that exact same day. Two weeks goes by and they have had my unit for almost two weeks, as it was a two day delivery to them. I called asking when I will be getting my new unit and they had no idea what was going on, but my order was on hold for review. The guy I talked to said he is pushing it through and I should receive a notification of shipping in 24-48 hours. I did and I received my unit in a few days, finally in September 2025. I have used the new unit twice since I received it, and guess what?! The button broke AGAIN and the release buttons on the mopping attachment broke too. And the reservoir gushes water out like crazy. So I called Shark again today as their product is obviously faulty. They said the mopping attachment isn’t under warranty, but they would go ahead and send me one as long as I pay shipping. I agreed, but what about the reservoir. They said they don’t have one in stock and probably won’t for the next month. So I have to wait until then before I can call back and request a new unit. I don’t want the same crappy unit. I want a newer model and I will even pay the difference. I just want them to make it right! I am so mad. I have always purchased several products from Shark and this is the only item I have ever had problems with. I absolutely hate talking to their customer service, not a single one of them have been helpful. DO NOT RECOMMEND. Save the headache. Please.