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Shark Cleaning Reviews

2.0 Rating 73 Reviews
22 %
of reviewers recommend Shark Cleaning
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2.0
Based on 73 reviews
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Anonymous
Unverified Reviewer
“Want to scrap a €400 machine after 22 months? Buy shark In summary, our 22month old shark upright vacuum worked OK, nothing special compared to other brands in the price bracket. Maintained and used in clean filters washed etc condition.Its motor has now broken down. Sharkninja UK will not honour the 5yr warranty and state they cannot supply parts for it, even at my 100% expense, as it is a discontinued model. Clearly non sensical when you can walk into a distributor today ( April 21) and buy one with a 5 yr warranty, not to mention the inconvenient fact their site is clearly advertising the parts required for sale. So what’s upsetting them? Quite a lot it appears lol. We have emigrated and taken the cleaner with us which apparently voids the warranty. Fair enough I can see that. So I will purchase and pay for shipment of parts to me. No comes back the answer, we can’t, correct CANT!!! Ship outside of the UK. Try ebay or Amazon!! OK, details for your customer / warranty services manager please. No, we’re not prepared to escalate this. All I want to do is buy a new motor no ties no caveats !!!! This compares vividly to other items we have in the same scenario.The €100 Bosch vacuum that’s 2 months older and works brilliantly, Dyson who will “do anything they can to help" or Stihl, who operate a world wide warranty and service process. Henry hoovers who ship anything you want here. The list is potentially a long one but shows a customer focused ethos that ensures return business. Sharkninja UK seem to have fallen into the trap of a company who aren't able or can’t be bothered to handle things off the script, which, I feel the uncoordinated customer (non) service operators demonstrate well on their behalf. Avoid like the plague. They just don’t care and it would appear the cleaners are well marketed but in our case at least don’t live up to it in the real world I have all of the above exchanges saved on emails. Quick update: I requested a manager or directors contact details. I did not state why and they're now refusing, saying they're not willing to escalate any complaint. Helpful or not? Lots of pieces of the jigsaw giving a fuller picture. Amusing update : they've finally have sent details but, and this is farcical,customer services do not have contact details for their boss apparently. Instead I have been sent their Leeds business address. I guess the letter will go to, yes customer services general. Do you really want to have to deal with a company this opaque and unhelpful? Hopefully final update : theyve actually sent me an invitation to let them know how many customer service experience went 😂”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Unbelievable!! Stupid set up. They deliberately locked me out during set up. Of course they’re closed so no setting up vacuum today. Also, they have blocked short cuts so I can’t use my apple shortcut to enter information!! iRobot customer service is superior.”
Helpful Report
Posted 3 years ago
Tim STEWART
Unverified Reviewer
“my shark worked for about 2 weeks and l have been on the phone with tech support and it works a day or two and then stops working this is a 400 dollar piece of junk, one of the tech support people was going to send me a new one but never did i want my money back”
Helpful Report
Posted 3 years ago
RESS
Unverified Reviewer
“I’ve had roombas since they came out over a decade ago. I have been wanting to upgrade to the newest Roomba that had the dust storage bin as well, the idea of only needing to empty my vacuum dust bin about once a month versus every other day was very appealing. I started researching and saw that shark also offered a monthly dust bin, and this dustbin did not use filters and bags, meaning that there would not be near as much waste involved. The one thing I hate is when a company sells you a product that makes you buy more products to continue using the original product. So I decided I would go with the shark so I wouldn’t have to buy dust bins for the Roomba. Boy, was that a mistake. First off in tests they say that the shark had a better suction than the Roomba, but they failed to mention that the shark only has the better suction when it’s in max mode, and you also cannot have the shark automatically go into max mode with cleanings, you have to go into your app after it started cleaning and manually change the suction mode from normal to max. In addition it cannot clean carpet or rugs worth it’s life (even in max mode)- I still have to pull out my vacuum to vacuum my main rug in my living room weekly or every few days, or what I’ll do now is pull out my old roomba which I have stored in my office and I’ll bring it to vacuum my main rug since the shark does such a p*ss poor job. I also have to now keep bedroom doors closed when I leave the home because the shark will always lock itself in the bedrooms, I’ve never had this issue with a Roomba in my life, and it kind of defeats the whole purpose of leaving the home and having a vacuum clean for you, if you have to leave several doors closed so it can’t go in the other rooms to clean while you’re away because it will lock itself in the room and then die. Speaking of dying, this shark regularly dies before it gets back to its charging base, when it doesn’t lock itself in rooms. Of all the times it leaves the base to clean, which I have it set on the schedule to clean every day, it probably returns to the charging base about 5-10% of the time. I normally find it dead somewhere in the hallway or under one of the beds that I have a paint can holding the door open to so that the shark won’t close the bedroom door and lock itself in there. Honestly I would pay double the price of a Roomba at this point knowing that it would be a better vacuum than the shark. I recommend staying away from this cheap imitation! Even worse, even though I’ve only had it four months shark is refusing to do a return for me. The customer service has been extremely unhelpful and told me verbatim that they don’t stand behind their products and won’t offer a return. I mean that’s more than enough proof, and I wish I had recorded the phone conversation so I could let others know just how bad this company is to work with. They clearly don’t stand behind their products, and don’t care of you know it or not. Buyer beware!!!”
Helpful Report
Posted 3 years ago
Elliot
Unverified Reviewer
“one of the worst companies I've ever tried to purchase from due to the customer service.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“The worst experience ever with this brand! I bought a shark hoover thinking it would last and be worth the money, how wrong was i! Within months of my first hoover the suction went, i went through troubleshooting given a new filter, then called again and given motor base then a replacement hoover. Months down the line i have the SAME issues suction has gone again. Ive had to wait to get through to the customer service couldn't do troubleshooting online as they asked as model number not recognised, the main line wouldn't connect unless i had a code! A week later i could actually call and speak to someone and have done each week going through the same old process, sent out a new filter still not working, sent out new motor base still not working! To now be told they wont give a replacement as it could happen again- so clearly theres problems with the hoover yet still trying to sell faulty products and rob customers money! I now have to wait up to a WEEK for a manager to call me to decide next steps. I have gone without a hoover for 6 weeks. Its disgusting service and disgusting product and i cant even get a refund. Disgraceful. DO NOT BUY SHARK PRODUCTS!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I purchased the Shark Rocket Stick vac becasue my other vacuum lived out it's life. I don't love it...it's rather clunky and it didn't come with a dusting brush. I ordered the brush from their website and when I received my package...it wasn't a dusting brush but 3 kitchen utensils. When I called their inept customer service person, they wanted me to send them photos of the incorrect items, said it would be up to 2 business days for them to review my inquiry before they would consider sending me my correct item which they have already charged me for. Asked them to escalte their process and they declined. I hope this vacumm breaks soon - I won't be doing business with them ever again.”
Helpful Report
Posted 3 years ago
Adriana
Verified Reviewer
“Bought a hoover for £250 barely 2 years ago. Registered for 5 year warranty. All was well till one tiny connector between a motor and a rollibg brush broke into pieces. Contacted Shark and it was a pure disgrace. They didn't understand what the problem was or how the hoover is built. They refused to aknowledge the fact that it was a design issue, not wear and tear. They had problems to verify my registration for 5 year warranty. Told me to buy a new rolling brush even though the connector was not included in the set, so didn't sort out the problem. The customer assistant was so not bothered that she even struggled to spell my name correctly at least once. At the end they closed my issue and refused to communicate with me and told me to buy a new noozle for £70. Totally disgraceful. 5 year warranty is just a gimmick. Basically any problem with the hoover is classed as wear and tear. Appaling customer service, definitely not worth the money paid! Avoid at any cost!”
Shark Cleaning 1 star review on 29th August 2020
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Tried to order from site twice only to get error page both times yet you charged my account each time $1.00 for what I don't know because I cannot complete the order. Will never try to order from your site again!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Besides the fact that I love all their products ,they have an amazing customer service I would highly recommend!!!”
Helpful Report
Posted 3 years ago
Tiffany
Unverified Reviewer
“I initially went in to purchase a Bissell, it is the vacuum that I currently have and know that it will work for the type of household I have. I have six rescue dogs and three cats and on occasion foster an extra dog. This means hair, and a lot of it. When looking around and taking some extra time to read some reviews on the vacuums that my store carried I decided to spend a little extra than what I would have spent on the Bissell I had initially set my mind on. I purchased the Shark Navigator Pro. It is light weight, so easy to move. The extra capacity and the ability to empty the dirt collector from the top is also pretty awesome. The machine is quiet, and was super easy to put together. Now, to the main reason I am upset and displeased with this product. The suction is amazing, the product does have an automatic shut off to prevent frying the motor, also great. However, this machine will clog so quickly and so easily it's ridiculous. I have not once ever had to stop vacuuming my living room with my 9 year Bissell and try to empty out hair that is not even tightly clogged. It is literally just loosely balled hair hanging out in the tube??? This then causes the Shark to turn off the prevent overheating. Awesome, I gave it a second change after taking nearly 45 minutes to unclog everything, to make sure that every orifice on the machine was clear. I tried the next day to vacuum where I had left off, in a less traveled room. Meaning no dogs go in this room, not to say there isn't dog hair, just a lot less that everywhere else. Within less then ten minutes it had shut itself off again!!!! So I again sat down trying to find out where it had clogged. After 30 minutes of removing all the hair, I had resolved myself to putting it back into the box and returning it. The one thing that I am most upset about is on their box and their site they compare this vacuum to Bissells pet vacuum. There is zero comparison, I will admit the lightness, great! The loudness, even better. But I will take a machine that can perform over one that is quiet and light.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“i would not even give 1 star this is company, my worst mistake i ever made buying there hover, has been placed 3 times in one year, now i have asked for my money back as i am not wanting to replace again, raised a complaint in April after chasing 8 times as on one who takes the call can do anything all there say we have logged this with the team but anyone in that team works, then i was told my compliant was resolved but i had no calls asked what is resolved no notes to say any think just ticked as resolved..... how nice..... then a new compliant raised been 5 days no call at a worst of the worst company i have ever deal with. i would star you as 0”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Nice vacuum works will”
Helpful Report
Posted 4 years ago
Ladiroxi
Verified Reviewer
“I live live my shark navigator!!Easy to assemble .So quite you dont know its on.It cleans and picks up with ease bit leaving any dirt or crumb behind. Easily switch from carpet to hard floors. Definitely a must have. So pleased”
Helpful Report
Posted 4 years ago
ExCustomer
Verified Reviewer
“Garbage product. Unashamed customer service. Avoid. We purchased our Shark Cordless directly from Shark. Our excitement turned into disappointment when we realised the brush head jammed quickly with hair. Also, the pickup rate was poor. We wrote to Shark customer service and their reply was, “removing hair from the brush roll is classed as general maintenance of your vacuum”. We spent more time removing hair than vacuuming and Shark considered this “general maintenance”!! They would not accept return, refund or exchange. Needless to say, we have stopped using the vacuum cleaner. They spend a lot of money on advertising. Beware. Don’t waste your money on them.”
Helpful Report
Posted 4 years ago
Cori
Verified Reviewer
“I received a shark duo clean vac for a gift. When I attempted to use it neither battery would charge. I called customer service and they told me i would need to ship them the whole unit and I would need to pay 20.00 for shipping costs! It's ridiculous that I should have to pay anything when the unit wasnt charging since I took it out of the box. When I asked to speak to a manager I was told there were none available and someone would return my call in 24 to 48 hours. I would highly recommend not buying any products from this company. The quality of the product is lacking and the customer service isn't any better. It's clear to me this company doesn't care about their customers. If I would have purchased the vac myself I would have bought a DYSON vac. Regrettably my mom thought she was saving money to get me the shark instead. Since she lives in Florida and me in Wisconsin to return to point of purchase is not an option. So now I will throw this pos in the garbage and go get a vac from a reputable company that stands behind its products. This company basically stole money buy selling unusable products.”
Helpful Report
Posted 4 years ago
Brenda Kelly
Unverified Reviewer
“Worst ever!!!!!!! Wish I could leave negative stars”
Helpful Report
Posted 4 years ago
Bkelly
Unverified Reviewer
“Worst company to deal with. Buy anything but a shark”
Helpful Report
Posted 4 years ago
Ms. Synovec Heike K.
Unverified Reviewer
“❗️12/15/2019 -Lift away lock broken 2. Emptiing Dust-Cup considered a safety hazard - to empty over trash dust is flying all over while emptying! Suggestion a vacuum with disposable bag for health safety! Photo included. Wasn’t expecting this & wished I saved receipt from Bed, Bath & Beyond Distribution n Redlands, Ca. Sincerely, HKS❗️”
Helpful Report
Posted 4 years ago
Kevin
Unverified Reviewer
“Customer service rubbish faulty battery after 5 months”
Helpful Report
Posted 4 years ago
Shark Cleaning is rated 2.0 based on 73 reviews
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