Shark Cleaning Reviews

Name: Shark Cleaning
Rating: 1.91

1.9 Rating 88 Reviews

20 %

of reviewers recommend Shark Cleaning

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1.9

Based on 88 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Shark Cleaning 1 star review on 21st June 2024

Anonymous

Shark Cleaning 1 star review on 8th December 2021

Javier Cano

Shark Cleaning 1 star review on 29th August 2020

Adriana

Anonymous

Anonymous // 01/01/2019

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“****FIX YOUR APP***** Shark VacMop Av2001WRUS: really had high hopes for this robot vacuum...they've been crushed. Here is my assessment so far. App is terrible. With Lidr, I thought the bump & go stumbling in the dark would go away...nope. Mapping took forever on less 1100 sq ft and covered some areas more than once. Sent to the dock and it to over 5+min to get back. The carpet zone verification doesn't work. Despite this, ran a test mop and guess what!, it ran on the carpet. No go zones cannot be resized smaller. Support is just short of useless. Apparently, according to support, they have removed any kind of manual firmware updates. The problem with this, no idea if theres an update out there to fix all the broken sh** or not. You have to trust them and don't know where or when there's an update.App fails to register the product. Spot clean doesn't work. The "schedule" is only once a day and you have to do the whole house.”

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Posted 1 year ago

“DO NOT RECOMMEND. My device is still under manufactures warranty and I have not been able to use the device for over a month. Have spoken with customer service over three weeks, for them to say that they can not replace my device and I will need to wait until the technical issue is resolved with the engineers regarding connectivity issues. By the time that happens I be well out of my 1 year warranty for an issue that is not my fault. I do not recommend this company nor their products to anyone.”

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Posted 2 years ago

“I only received 1 of two replacement charges... the lady is asking for that i video call to prove it ... ma'am I received it fed ex.. its said 1 item and states the weight of the package are you serious.. don't buy their products not worth it!!”

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Posted 2 years ago

“Worst customer service ever.. Scammers did not ship pick or ship the order from the warehouse and still would not allow to cancel order.”

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Posted 2 years ago

“Terrible service from this company 2 months of trying to sort reimbursement out multiple calls and e-mails with them trying to say never sent both items back which I have the records and proof of this which I shared with there customer service team who eventually seen this to be case and apologised for the inconvenience and said money would be back in account within 10 days ,this was on Feb 22 and still no further foward absolutely livid with this company as you have caused nothing but distress for my 71 year old mother...Will be raising a small claims court case for this and compensation claim....!!!”

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Posted 2 years ago

“Cleans only 50% of the floor area, misses a room, unable to omit carpet..”

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Posted 2 years ago

“Customer service SUCKS told me it would take 24 to 48 hours to contact me about my problem not good at all been three days I shouldn't have to reconnect to my app and wifi everytime I want to use it I'm taking the junk back to the store not happy with the app or WORTHLESS CUSTOMER SUPPORT I'm done”

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Posted 2 years ago

“Not a very good customer service experience. Wanted to return, despite four calls was unable to get return voucher on email. Explain to representative with no help, comments that I will get in 1 hour. Frustrating as have to spent lots of time on call but in vain.”

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Posted 2 years ago

“Device is okay, app and customer service suck. I’ve tried to send a forgot password code to my email 24 times over the last two days and haven’t gotten a single code. Customer service phone number puts you on hold for hours. Terrible.”

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Posted 2 years ago

“While the shark did work at first I then had wifi issues of it not connecting. Customer service was useless. Every person I talked to wanted me to take the exact same efforts. Kept promising to call me back. Never did call. I will never buy or recommend this companies products to anyone”

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Posted 2 years ago

“Jessica phone rep was very professional and patient in walking us through setting up our shark robot. I would definitely recommend her as a valued employee. Nelson”

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Posted 3 years ago

“Mapping SUCKS! "Home" moves! Exclude areas are min 6x6. You can't exclude just a chair or stair landing. Unless you're room is perfectly square, very difficult to map.”

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Posted 3 years ago

“It is the worst 300.00 ever spent. It is a waste!!! I picked up a little 20.00 plug in vacuum, and it works better then this hunk of junk!!!!! Wish I would of saved my money instead of buying this worthless piece of junk!!! MY ADVICE SAVE YOUR MONEY!¡!!”

Helpful Report

Posted 3 years ago

“My review isn't about the product, but about the company and their so call customer service. On May 2nd I placed an order for a Shark Al Robot Self Emptying vacuum and an Air Purifier through the Shark Clean website. I placed two separate orders so I could use the promo codes for each item. One was $200 off and one was $100 off. I received and order confirmation on both items. Not receiving product or any notifications, I called to check my order on May 17th and was told by Ackzia my order was cancelled. When asked why, I was told product was out of stock and was told to try and reorder. I went online and of course the promo codes I used originally were no longer available- how convenient. I did not order at that time. Instead, I called Shark Customer Service on May 23rd and explained everything. The lady I spoke with Jakeshia advised only a 20% is offered right now. I explained to her, I did not cancel my order and the discount I was getting originally should be the same discount. She finally advised me to order with the 20% and then call back-she put a note in system, and I would get another 20% off my total. I did as I was instructed. I placed my order, got an order confirmation, called back spoke with Tionne who wasn't able to assist me with the extra 20%. She connected me to Janelle who wasn't able to do the 20% but gave me a phone number and said I should call that number the next day for the 20%. Payment of product went out of my bank account and then went right back into my account. I received an email thanking me for my order on May 23rd at 8:28pm and then I received an email at 9:00 pm saying my order was cancelled. The next day I called and spoke with Monique who advised me the product was out of stock. When I said the payment come out and then went right back into my account, she advised I should contact my bank because they would've done that. Uh no ma'am. I called my bank to let them know I would be purchasing a large dollar item before I ever placed my order and I know what my online limit is without the bank checking to see if the purchase is legit. Monique advised me to visit one of their retailers to purchase. Evidentially this company trains reps to cancel an order if the discount is too much and to drive you to a retailer so you can pay full price. I don't need a shark vacuum or air purifier that bad. I will be sure to tell my friends and family not to bother trying to order a shark vacuum or anything from Shark. There are other brands that are just as good and I'm sure without all the hassle. Four out of the 5 ladies I spoke to were very nice, but only one was willing to try and assist. Monique was rude and hung up before I could ask any other questions. Extremely poor customer service.”

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Posted 3 years ago

“took my money and ran. Lying thieving motherfuckers”

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Posted 3 years ago

“Horrible customer service. There is no 5 year warranty. That’s a scam. My 1 year old shark apex zero m vacuum does not work on carpet it keeps tripping the brush rollers off. Do not buy this vacuum. There’s thousands of complaints about this issue.”

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Posted 3 years ago

“My shark vacuum model UV850 decided to try to catch on fire and spit out burnt plastic from the brush on the bottom. I did not vacuum up anything that would cause this. I’ve called 3 times now and was sent to the high priority members or something and haven’t recieved a call back like I was suppose to in 2-4 hours. It’s been 2 days and now they are off for the weekend and I don’t have a vacuum. Thanks. I’ll make sure to share my experiences with everyone.”

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Posted 3 years ago

“Horrible customer service”

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Posted 3 years ago

“I placed an order three weeks ago and till have not gotten a shipment notification. It must be a scam. luckily I used a credit card and will get my money back!”

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Posted 3 years ago

“Floor unit goes out on the Shark.." Sorry that is not covered by warranty, but we can send you a new one for the cost of a new vacuum, 4 to 6 weeks, how would you like that billed", Sorry but NO, another brand is a much better option.”

Helpful Report

Posted 3 years ago

Shark Cleaning is rated 1.9 based on 88 reviews