Terrible service from this company 2 months of trying to sort reimbursement out multiple calls and e-mails with them trying to say never sent both items back which I have the records and proof of this which I shared with there customer service team who eventually seen this to be case and apologised for the inconvenience and said money would be back in account within 10 days ,this was on Feb 22 and still no further foward absolutely livid with this company as you have caused nothing but distress for my 71 year old mother...Will be raising a small claims court case for this and compensation claim....!!!