Trying to use the 5 year warranty after just one year is proving very difficult. The first person on the phone took details and said that a new part is on the way and should arrive in 7 days. Then the emails started, asking the same questions that had already been dealt with. Trying to reply to the emails is hit and miss and usually come back undelivered so you have to phone up again. Surprisingly they then have no record of emails or phone calls and leave you having to start the process again. It's now become apparent that the 5 year warranty doesn't exist and they give you the runaround hoping you'll give up and buy a new Vac. This is a Chinese rip off company and to be honest they are just the same as every other Chinese manufacturer, shoddy scammers. Avoid at all costs, you will be let down.