Customer Beware. There is no return/refund policy or customer service phone number. I too had error messages when entering a credit card and then paid with PayPal. There was no email response to the customer service messages I sent and USPS has no record of the tracking number provided claimed to have shipped 4 days ago. The manufacturer's customer service (different from this website's customer service email) confirmed that this website is in no way connected to them and therefore has no authority. The manufacturer confirmed that the name described in the invoice does not work for the company. Since then PayPal has reported fraudulent activity and I've notified my card issuers. I have also gone back to purchasing a Dyson.