My new vacuum was chosen as it was supposed to be good for pet hair, however once the motor burnt out and twice it has become so clogged that I have had to poke it with a wire coathanger in the handle section to remove hair which clogged there. On phoning shark the last 2 times they said that they were unable to help with blockages and I suggested that this was missilod as it really was not fit for purpose (ie cannot cope with hair from our dog ) they were not prepared to enter into any resolution and continued to tell me they caould not help with a blockage!!