Unfortunately, I have to give one star and zero wasn't an option. I have sent over in Feb 2021 two boxes with used clothes from UK to Germany. The nightmare started with the pick-up. It was a nightmare to schedule a pick-up time and have been at home two days when no one showed up. I called TnT and finally managed them to go the extra mile and send someone again to let it pick-up after their shift. Next chapter, the boxes have been on its way for 1 month and no one neither Sherpr nor TnT could tell me where they are. But one mysterious morning they arrived in Germany and I was just happy. But, of course that wasn't it. Just two month later I received an Invoice by TnT claiming import sales tax. Sherpr put a value of 200 GBP on my clothes, which made the custom control calculate everything accordingly. Sherpr had no idea, what the regulations are and whether a lower number would make more sense as it was completely randomly picked anyway. I have never seen such incompetent company and can only hardly discourage everyone to use them and pay a bit more but get the service you are paying for. and based on the reviews I have read on this page this happens a lot.