While the employees of Sherpr (Lucy, in particular) are most attentive and helpful at the start, my experience with the service itself has been bad. If you are shipping from anywhere to Italy, I highly recommend not using Sherpr. Two weeks out from having shipped two boxes of used clothing (for myself) to Italy from the US, my shipment is not in transit with customs but has now been sitting in a warehouse somewhere near Venice for over a week and with no sign that it is on its way for delivery. Being that I need to be here to accept delivery but have been given no delivery date, I'm unable to make any travel plans, or any plans at all, until I am told when delivery will happen. Paying $360 to have two boxes of clothes shipped with, after two weeks, no sign that they will be delivered anytime soon, isn't appropriate. In hindsight, it would have been better to have brought the additional suitcases with me on the flight. I might have paid a bit for the extra baggage, but it wouldn't have been $360, and I would have some clothes to wear.