Dreadful Experience
As a 1st time user I was not surprised to learn that SHERPR use 3rd party courier companies. Unfortunately the 3rd party courier company was DPD who subcontracted the work to a local company, FREJA in Denmark, which made it impossible to track. The delivery was delayed repeatedly, despite promised & missed dates. My customer was extremely annoyed by this, as it made it impossible to update him with progress and resulted in a disappointed client.
FREJA ended up contacting ME via email in Danish to ask what time I wanted the parcel delivered despite having the recipients full details, contact telephone number & e-mail address!!!
I understand that all of this was beyond SHERPR's direct control, but none-the-less they are ultimately responsible for using such an unreliable courier company. It would appear from conversations I had with SHERPR on the phone that DPD have been less than reliable with them on a number of occasions.
Based on my experience I would not use SHERPR again.
6 years ago
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