My bike arrived with a hole in the box and with damages which cost me ~£30 to repair. I bought the insurance to cover up to £1000 the cost of the bike however the excess was £50 (pretty normal) however in order to make a claim I had to have inventorised via the Sherpr website the contents of my package before it was collected by the courier. I didn't see any information when booking this on the website - would have been much better had I been aware of this at the time of the booking. Overall the service wasn't bad as the cost of repair didn't come to too much and my bike was collected okay and delievered within 4 days overseas however I feel the service could have been more transpartent about the insurance. The bike box I purchased from Sherpr could have also come with a few more things like zip locks and foam tubes - I felt the contents of the bike box to aid in packaging the bike were a bit stingy and I ended up using my own things to safely package the bike.