Attractive prices, yes, but the majority of shoes they sell are damaged in some way and "customer service" doesn't exist - Shoeaholics prefer to insult and inconvenience well-meaning customers, offering nothing to suggest they're apologetic for their shoddy practices. Whoever oversees the customer service department and is responsible for their policies and agent training needs to be given a P45 to put everyone out of their misery. This could be a great place to buy shoes, but unfortunately the way Shoeaholics treats its customers, especially those who've been sent damaged shoes, is appalling. The experiences of my colleagues and I suggest that at least half of all shoes are damaged and Shoeaholics do not care. They knowingly send damaged items and rely upon customers being too inconvenienced to return items. Agents have no autonomy to resolve problems, they say only one thing, return the items to us for a refund. From experience, agents agree that it's an unacceptable experience and they're sorry poor quality shoes have been sent, the last agent telling me "I totally agree with you", but then they refuse to offer partial refunds or gestures of goodwill, instead they choose to inconvenience customers by asking them to return damaged merchandise. The unnecessary carbon footprint alone is unforgiveable. This is what one agent wrote to me, and I quote: "some items on this website may have been tried on by customers in one of our stores or displayed in one of our store window displays. This may have resulted in some wear and tear to the product such as minor scuffs, or small smudges on scratches to the material of the product". I've received items with damage so bad you wouldn't wear the shoes and Shoeaholics don't acknowledge this, they just say, return the shoes to us for a refund. If they want customers to know their shoes can be badly damaged, the messaging needs to be front and centre on the website. Instead they hide this information in the small print. AVOID SHOEAHOLICS AT ALL COSTS - THERE ARE OTHER SHOE DISCOUNTERS OFFERING SUPERIOR SERVICE.