I ordered a pair of Kurt Geiger sliders the item came faulty. Contacted the courier who should have collected the parcel. they didn't. I contacted them and had to wait 48hours to be told take them to a parcel shop. I contacted yourselves about the situation. staff were rude and uninterested and couldn't even find the order for ages. From this I waited over a wk and the item still said on the way back to merchant. Again spoke to courier who said it had been returned. Spoke to yourselves. again rude and uninterested staff. Who eventually after me kicking up a fuss told me that they would mark it as urgent and find out where the item was and once they had located it would refund me. 24 hours later i find out via email the item has been returned with no mentuon of my return and still as of today's date I have not received a refund for the item.Both companies and staff are a disgrace. Today I will be demanding an immediate refund. It is now 3 weeks since to item was returned. Dreadful service. If i could have given a 0 for the score I would have