They missed an item I have ordered. They asked me for pictures of the box and said they'd check their warehouse. After that, no response to my emails. Only after writing on Trustpilot they answered I have delayed my claim so, they couldn' t investigate I they wouldn't send a new pair nor make a refund. I have made many orders before without a single problem. I couldn't imagine their customer service was terrible. After reading other opinions, I agree with other customers. I will never buy again. Keep out of shoeaholics o kurtgeiger websites (it is the same brand... and the same customer service). Thanks to reviews.co.uk