Louise B
I will not use this website again. I recently purchased some trainers and delivery was very poor. On 2 occasions I got an email to say my parcel was out for delivery and would be received between a given time frame. On both occasions I waited and my parcel did not arrive. I contacted customer service to find out when it would be arriving and told the next day. I then got a message to say my parcel had been delivered and signed for....well this was not by me. I had to contact customer service team to find out where the parcel had been delivered to and I had to go find and locate it myself. The parcel should have been delivered to the correct address in the first place. The trainers arrived and were not how they appeared on the website, already having them in another colour I asked if i could change them for another colour in the same trainers. All I got was that i would need to re order them, they can only exchange for another size, they will not even exchange the pair for the same style just another colour. No help from the customer service team ...well its your loss i will not be shopping with you again.
1 year ago
Shoeaholics.com has a 2.11 average rating from 106 reviews
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